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Refund policy

RETURN AND REFUND POLICY

All Moringa is owned and operated by Urbani Global. This policy applies to all products purchased at https://allmoringatree.com and should be read together with our Terms and Conditions, Privacy Policy and Shipping Policy. It does not affect your statutory rights.

Love It or Your Money Back: our 30-day guarantee

We want you to love what you bought from us. If you don't, we'll refund you.

  • What's covered: the first purchase of any All Moringa product, including bundles and items bought at a sale price.
  • Opened or used is fine. Try it properly. If it isn't right for you, tell us within 30 days of delivery.
  • How to claim it: email info@allmoringatree.com within 30 days of delivery with your full name, order number and a sentence on why it wasn't right for you. We'll send return instructions. Ship the product back to us, opened or not, using a trackable service. Return shipping is paid by the customer.
  • What you get back: a full refund of the product price, to your original payment method, within 3 to 5 business days of receiving your return.
  • Limits, so we can keep this promise: one guarantee refund per product per customer (your first purchase of that product). Repeat purchases of the same product are covered by our standard returns below. Shipping charges on the original order are not refunded, unless the item arrived damaged or wrong.

Standard returns (unopened items)

Unopened items in their original condition can be returned for a refund within 30 days of delivery. Email us first and we'll send instructions. Please use a trackable service; return shipping is paid by the customer and is not refunded.

Damaged, defective or wrong items

If anything arrives damaged, defective or wrong, contact us with your name, order number and a photo or video. We'll replace it or refund it, including the shipping cost.

Gifts

If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. Otherwise the refund goes to the original buyer.

Processing your refund

Refunds go to the original payment method. Banks can take a few days to post them; if you haven't seen yours after 10 business days, contact us at info@allmoringatree.com.

Undeliverable packages

Packages returned to us as undeliverable are not automatically re-shipped. Re-shipping to a corrected address is at the customer's cost.

Contact

Urbani Global, All Moringa. info@allmoringatree.com