Account

Return Policy

RETURN POLICY

 

Welcome to All Moringa! 


All Moringa is owned and operated by Urbani Global.

This Return Policy applies to all products purchased through:

Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.


Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.

By making a purchase through the website you declare and agree to be bound by the conditions described below. Our Refund Policy does not affect your statutory rights.


  1. RETURNS AND REFUNDS

Customer satisfaction with our products is important to us, so we make returns and refunds, if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 30 days of the delivery date. If it has been 30 days since the delivery of the product, we cannot offer a refund. 

 

 

  1. CONDITIONS OF RETURN
  • Full name of the person who placed the order.
  • Order number. 
  • Items must be in its original condition (unmarked, unaltered, and undamaged). 
  • All returns must be accompanied with your invoice as proof of purchase.
  • Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.
  • Shipping return costs and handling charges are non-refundable.
  • All Moringa reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfil our return policy may be shipped back to the client at their own cost.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer. To request a return please send us your request through our contact information and you will receive instructions on how to return the product. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

  1. DEFECTIVE OR DAMAGED PRODUCTS

We do our best to avoid any damage or defect in your products, however, if upon receipt of the product, it is defective or damaged and you need to exchange the product for the same or need a refund, please contact us through our contact information. Only in these cases we will assume the value of the shipment. In case you request a refund, the value of the shipment will also be refunded.

The application must contain the following:

 

  • Full name of the person who placed the order.
  • Order number.
  • Proof of damage or defect of the product (photo or video).

 

 

  1. PARTIAL REFUNDS

There are certain situations where only partial refunds will be granted. In the following situations, All Moringa may grant a partial refund:

  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Partial refunds will be considered and granted on a case by case basis.

 

 

  1. SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

 

  1. GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

  1. PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the amount of return shipping deducted from your refund. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@allmoringatree.com.

 

 

  1. UNDELIVERABLE PACKAGE

Undeliverable packages that are returned to us will not automatically be re-shipped. If you would like to make any changes to the delivery address, you are responsible for any re-shipping fees. 


  1. CONTACT US

If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:

Urbani Global - All Moringa.

info@allmoringatree.com