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Shipping policy

All Moringa Shipping Policy

Effective Date: [Insert Date]

This Shipping Policy (“Policy”) outlines the terms and conditions that govern the shipment of products (“Products”) sold and fulfilled by Urbani Global, d/b/a All Moringa (“All Moringa,” “we,” “our,” or “us”) through our website located at https://allmoringatree.com (the “Site”). By placing an order, you (“Customer,” “you,” or “your”) agree to this Policy in its entirety.

1. SHIPPING DESTINATIONS

  1. Domestic (United States): We ship nationwide within the fifty (50) U.S. states (excluding P.O. boxes, APO/FPO, and military addresses unless otherwise indicated).
  2. International Shipments: We offer international shipping to select countries. Availability may vary based on carrier limitations, import restrictions, or other legal/regulatory considerations.

Disclaimer: We reserve the right to modify or discontinue shipping services to any location, domestic or international, at any time and without prior notice.

2. ORDER PROCESSING

  1. Processing Times:
    • Standard order processing typically takes 2–3 business days (Monday through Friday, excluding major U.S. holidays).
    • During peak periods (e.g., promotional events, product launches, or holidays), processing may take longer.
  2. Order Verification:
    • All Moringa reserves the right to refuse or cancel any order that appears to be fraudulent, unauthorized, or illegal.
    • We may request additional information (e.g., valid ID, billing proof) to verify an order before shipment.

3. SHIPPING METHODS & ESTIMATED DELIVERY

  1. Carriers: We partner with reputable carriers (e.g., USPS, UPS, FedEx, DHL) for domestic and/or international shipments.
  2. Shipping Costs:
    • Calculated at checkout based on your shipping address and chosen shipping method.
    • Promotional or discounted rates may be offered at our discretion and may be discontinued at any time without notice.
  3. Estimated Delivery Times:
    • Delivery timeframes vary depending on destination and selected shipping option.
    • Any estimated delivery date provided is an estimate only and does not constitute a guarantee.
  4. Delays:
    • We are not liable for delays due to acts of God, natural disasters, carrier delays, national emergencies, customs inspections, or any other unforeseen events beyond our reasonable control.

4. TITLE & RISK OF LOSS

  1. Transfer of Title: Title to the Products and risk of loss or damage passes to you upon our delivery of the Products to the carrier.
  2. Carrier Liability: Once a Product is in transit, you agree that the carrier is responsible for the Product’s safe and timely delivery. In the event of loss, theft, or damage occurring during transit, your recourse is to file a claim directly with the carrier.

5. PACKAGE MARKED “DELIVERED” BUT NOT RECEIVED

  1. Check Surroundings:
    • Verify the shipping address you provided is accurate.
    • Inspect your porch, mailbox, or common areas if applicable.
    • Consult neighbors or building personnel to confirm whether they accepted the package.
  2. Contact Carrier:
    • Provide your tracking number to the carrier for detailed delivery information.
    • Carriers may mark a package as “delivered” prematurely, and it could still arrive within 24–48 hours.
  3. Suspected Theft or Loss:
    • If you suspect theft, you may wish to file a police report.
    • All Moringa is not responsible for lost, stolen, or misdelivered packages once the carrier confirms the package as “delivered.”
  4. Customer Support:
    • If you still cannot locate your package, contact us at info@allmoringatree.com. We will make reasonable efforts to assist but cannot guarantee replacement or refund unless the package is returned to us by the carrier.

6. UNDELIVERABLE & RETURNED PACKAGES

  1. Incorrect or Incomplete Address:
    • It is your responsibility to provide accurate shipping information at checkout.
    • If an order is returned due to an incorrect, incomplete, or outdated address, we may charge additional shipping fees or issue a partial refund (excluding initial shipping costs), at our sole discretion.
  2. Failure to Deliver:
    • If a package is deemed undeliverable by the carrier and subsequently returned to us, we will notify you.
    • We reserve the right to either re-ship the package at your expense or provide a refund minus any shipping costs and/or restocking fees.
  3. Refusal of Delivery:
    • If you refuse delivery without prior authorization from us, you remain responsible for all shipping charges (including return shipping) and any applicable restocking fees.

7. CUSTOMS, DUTIES & TAXES (FOR INTERNATIONAL SHIPMENTS)

  1. Responsibility of Customer:
    • When ordering from outside the U.S., you acknowledge that you are the importer of record, responsible for compliance with all laws and regulations of the destination country.
    • Customs duties, tariffs, VAT, brokerage fees, and any other international fees are not included in our product or shipping prices unless explicitly stated otherwise.
  2. Carrier Fees & Clearance Delays:
    • Customs and import clearance processes vary by country and may cause delays.
    • Any carrier or customs brokerage fees incurred are your responsibility.
  3. Refused Shipments:
    • If you refuse to pay the duties and taxes upon arrival of your shipment, the package may be returned to us or destroyed.
    • In the event of a return, we may issue a refund minus any shipping charges and/or other fees incurred; if the package is abandoned or destroyed, no refund will be provided.

8. INSURANCE & ADDITIONAL PROTECTION

  • Optional Shipping Insurance:
    • We may offer an optional shipping insurance or protection plan at checkout.
    • If purchased, coverage terms will be provided separately, outlining claim procedures in the event of loss, theft, or damage.

9. LIMITATION OF LIABILITY

  1. No Liability After Transfer to Carrier:
    • All Moringa bears no responsibility for any damage or loss occurring while in transit.
    • Our liability for any claim arising from the shipment of Products is strictly limited to the lesser of (a) the purchase price of the Products or (b) the amount of any applicable insurance or carrier reimbursement.
  2. Exclusion of Consequential Damages:
    • Under no circumstances shall All Moringa be liable for any indirect, consequential, incidental, special, or punitive damages related to shipping, even if we have been advised of the possibility of such damages.

10. POLICY MODIFICATIONS

We reserve the right to modify or update this Shipping Policy at any time, at our sole discretion and without prior notice. Any changes will be effective upon posting to the Site. Your continued use of our Site or any order placed after any modifications to this Policy constitutes your acceptance of such changes.

11. GOVERNING LAW & DISPUTE RESOLUTION

  1. Governing Law: This Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to conflict-of-laws principles.
  2. Dispute Resolution: Any disputes shall be resolved in accordance with the dispute resolution clause set forth in our Terms of Service or other applicable agreement on our Site.

12. CONTACT INFORMATION

For any questions regarding this Shipping Policy, your order, or to initiate a claim or inquiry, please contact us at:

By placing an order through our Site, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Last Updated: 1.1.2025